Technical Writer

Tel-Aviv, Israel · Full-time · Entry-level

About The Position

We are looking for a Technical Writer to join our team.

Responsibilities

  • Lead the foundation of Sam's documentation, training materials, and any customer product-facing materials. 
  • Review and edit content for all new and enhanced features. 
  • Own & Publish Sam's Data/Cyber Analysts content.
  • Help our customers with documentation-related questions.
  • Identify and address content gaps or the need for additional media such as diagrams or videos.
  • Participate in reviews and revamps of section or page content and structure.
  • Help review and triage incoming suggestions, corrections, and others from our customers and partners.
  • Help create and review UI, Training, Marketing materials for our offerings.
  • Contribute to the improvement of our team process and style, as well as cross-functional efforts

Requirements

  • At least 5 years of experience writing technical documentation and training materials for enterprise software solutions.
  • Ability to simplify complex technical information for target audiences
  • Highly motivated, self-learner, with the ability to manage multiple tasks
  • Experience in all the phases of delivering professional communication, including designing, writing, review planning, and production.
  • Excellent communication and interpersonal skills with the ability to effectively work with global departments.
  • Strong technical and technological orientation
  • Experience in content reuse methods
  • Experience with Agile methodology
  • Native English speaker & Proficient Hebrew speaker

A plus:

  • Solid experience with Git and Markdown languages.
  • Experience in Telco/Cyber companies.

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