Senior Technical Support Engineer


About The Position:

We are looking for a Senior Technical Support Engineer to join us! 

On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues. 

Main Responsibilities: 

  • Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues. 
  • Triage support tickets 
  •  Conducting root cause analysis 
  • Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.  
  • Prioritizing customer issues according to their business priority. 
  • Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions. 
  • Identify support tools gaps, enhance needs, and propose solutions. 
  • Understanding business requirements and converting them into ticket/issue resolution. 


  • At least 5 years of experience and relevant background in supporting Cloud/SaaS-based solutions. 
  • Deep understanding of the OSI Model (focusing on L1-L7) 
  • Proven scripting skills (i.e Shell-scripting, Python) 
  • Experience with SaaS applications. 
  • Excellent Understanding of APIs, using Postman or similar. 
  • Deep understanding Linux OS, Kernel,and user space, debugging Command & tools.
  • Analyzing data using tools like Grafana, Kibana, Wireshark 
  • Ability to communicate a negative answer (i.e. to a customer) effectively.
  • Outstanding communication skills in both Hebrew and English. 
  • Ability to write technical guides and explain technical concepts to a non-technical audience. 
  • Ability to learn a highly complex system in a short timeframe. 
  • Problems solving – understanding what the customer needs (not what he wants) and providing a good enough solution. 


  • B.Sc. degree  
  • Proven scripting skills (i.e Shell-scripting, Python) 
  • Experience with Cloud WAF and CDN / Cyber Security background 
  • Technical certifications such as JNCIA/CCNA/DBA etc 

For more information or to apply, please send an inquiry
email to:

For more information or to apply, please send an inquiry email to:

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